Frequently Asked Questions
I would like to sell my own assets.
I would like others to be able to use my assets for free.
I'm trying to delete an asset, but it's not working.
I accidentally deleted an asset that I submitted. How can I restore it?
I set my asset to appear on My Page, but it doesn't appear in any search results.
Assets that I've acquired aren't appearing in my library.
How do I upload my VRM/VCI/GLB files?
I'm trying to use the viewer's icon capture function, but the icon isn't being captured properly.
FAQ: Store and Products
What happens when you make a product public or private?
If I publish a product, will it be indexed by search indexes?
I tried to embed a video in the product information, but I got an error message that said the URL format is not correct.
Embedded videos are not showing up when I view the product page in Firefox.
I want to delete a product.
What happens to assets that have already been acquired when you delete a product?
How do I register a product?
How do I purchase a product?
When I went to acquire a product, I got a warning about permission for giving the avatar a personality.
How do I hide script of VCI object?
What should I do if I happen to find inappropriate content?
FAQ: Linked Apps
I've uploaded assets from Custom Cast and I want to use them as V-Stamps, but it's not working.
FAQ: Account Details
I'm not receiving emails to my registered address.
I would like to delete my account.
My account has been locked, and I'd like to get it unlocked.
I have multiple accounts and would like to consolidate them all into one.
How do I make an account?
What is the inventory?
What is VCC?
How do I get VCC?
What is the library?
What is My Page?
I want to delete Seed-san.
How do I increase my upload capacity?
Setting the viewer's quality to medium or low is causing display issues.
I got a message saying that my browser is not recommended. What is the recommended browser?
How do I contact you?